1. Privacy Policy Overview
Showdown Supperclub ("Showdown Supperclub", "we", "us" or "our") is committed to protecting the privacy of our guests, website visitors, and community members. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a reservation, attend our restaurant or offline poker evenings, or otherwise interact with our team.
This Policy applies to our website at http://showdownsupperclub.com/, to enquiries and reservations made online, by phone or in venue, and to marketing communications you receive from us. It is designed to align with applicable Australian privacy laws and guidance, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent that they apply to our operations.
Because our venue offers both premium dining and responsibly hosted in-person social poker evenings, we may collect certain information necessary to confirm age eligibility and meet responsible-entertainment obligations. We do not operate any online gambling or remote wagering services.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to support a smooth browsing experience, maintain essential security, and help us understand how visitors interact with our content.
4.1 What are cookies?
Cookies are small text files stored on your device by your browser when you visit a website. They can be used to recognise your browser, remember your preferences, and provide aggregated usage information.
4.2 Types of cookies we may use
- Strictly necessary cookies that are required for core website functions, such as security settings and basic navigation.
- Preference cookies that remember options you select, such as your preferred contact method or acknowledgement of our cookie banner.
- Analytics cookies that help us understand how visitors use the site so we can improve performance, navigation, and content layout.
4.3 Analytics tools
We may use privacy‑conscious analytics services (for example, tools similar to Google Analytics or other reputable providers) to collect aggregated, de‑identified statistics such as page views, time on site, and general location information. These tools help us understand which pages are most helpful, where guests might be dropping off, and how we can improve the overall experience.
Where applicable, we configure analytics tools to minimise the use of personally identifiable information and to respect applicable privacy and data retention settings.
4.4 Managing cookies
You can adjust your browser settings to refuse or delete cookies. Please note that blocking certain cookies may impact the functionality of some parts of our website. For broader details about how we use cookies, please also refer to our dedicated Cookie Policy.
5. Third-Party Services
We work with carefully selected third-party providers to help us deliver a seamless dining and events experience. In some cases, these providers may process your personal information on our behalf.
5.1 Types of third‑party providers
- Reservation and booking platforms that facilitate online table reservations, event bookings, or waiting lists, and securely share relevant details with us.
- Payment processors and banking partners that securely handle payments, deposits, or pre‑authorisations for reservations and private events.
- Email and communication tools that assist us in sending booking confirmations, operational messages, and (where permitted) opt‑in marketing communications.
- Event, function, and corporate partners where we jointly deliver a private event or curated experience and need to coordinate guest information in a secure and appropriate manner.
- Website hosting, security, and analytics providers that help us operate a stable, secure, and high‑performance website.
5.2 How we share information
We only share personal information with third parties where it is necessary to:
- Provide the services you have requested
- Support our operations under appropriate contractual safeguards
- Comply with legal and regulatory obligations
- Protect the rights, safety, or property of our guests, team, or venue
Where third parties act as our service providers, they are required to handle your information in accordance with applicable privacy laws, use it only for authorised purposes, and implement appropriate security measures.
We do not sell your personal information to third parties, nor do we share it for the purpose of running online gambling, remote wagering, or similar high‑risk financial promotions.
6. Data Security Measures
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.
Our security measures include:
- Secure infrastructure including reputable hosting providers, access controls, and routine maintenance designed to keep our systems up‑to‑date.
- Transport layer security such as HTTPS encryption for our website to help protect information in transit between your browser and our servers.
- Restricted access to personal information, limited to team members and service providers who reasonably need it to perform their duties.
- Payment security via trusted third‑party payment gateways that comply with recognised industry standards. We do not store full payment card details on our own systems.
- Policy and training including internal guidance for our team on handling guest information with care, confidentiality, and respect.
While we take these steps to protect your information, no method of data transmission or storage is completely risk‑free. If we become aware of a data incident that is likely to result in serious harm, we will take appropriate steps in line with our legal obligations, which may include notifying affected individuals and relevant authorities.
7. Data Retention Policy
We retain personal information only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, or as required by applicable Australian laws, regulations, and record‑keeping obligations.
In practice, this may include:
- Reservation and event records retained for a period that allows us to manage recurring bookings, respond to enquiries or complaints, and meet hospitality and tax record‑keeping requirements.
- Marketing preferences retained for as long as you remain subscribed to our communications or until you opt out.
- Employment applications retained for a reasonable period after a role has been filled, in case of future opportunities or to demonstrate a fair recruitment process, unless you request earlier deletion where feasible.
- Analytics data retained in aggregated or de‑identified form wherever possible, to support long‑term trend analysis without storing unnecessary personal details.
When information is no longer required, we will take reasonable steps to securely destroy it or permanently de‑identify it, subject to any legal obligations that require us to retain certain records for a longer period.
8. Access and Control of Your Data
You have important rights in relation to your personal information. Subject to certain legal exceptions, you may be able to:
- Request access to the personal information we hold about you and obtain a copy in a reasonable format.
- Request corrections if you believe any personal information we hold is inaccurate, incomplete, or out of date.
- Request deletion of personal information where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and no other lawful basis for processing applies.
- Opt out of direct marketing at any time by using the unsubscribe link in emails or by contacting us using the details in the Contacting Us About Privacy section.
To make a privacy‑related request, please contact us using the details in the section below. We may need to verify your identity before responding to ensure we protect your information from unauthorised access. We will respond to legitimate requests within a reasonable timeframe and in accordance with applicable laws.
9. Responsible Play and Age Requirements
Showdown Supperclub hosts in‑person, venue‑based social poker evenings designed to complement our dining and hospitality experience. We do not offer online poker, online gambling, remote wagering, or betting accounts, and we do not promote our events as a way to achieve financial gain.
9.1 Age requirements
Participation in our offline poker evenings and related social entertainment is restricted to guests aged 18 years and over, in line with relevant Australian state and territory regulations. To support this, we may:
- Request and record confirmation that you are 18+ when you register interest or book for relevant sessions
- Conduct ID checks on arrival, particularly where age requirements apply
- Record limited details of any compliance‑related checks where required by law or licensing conditions
9.2 Responsible social entertainment
We are committed to providing a safe, social, and food‑led environment. Any poker‑themed activities are structured as responsible in‑venue entertainment:
- Our communications avoid glamorising excessive risk‑taking or promising winnings.
- We encourage guests to set personal time and spending boundaries and to treat poker as a social activity, not a financial strategy.
- Our team is trained to support responsible service of alcohol and to respond appropriately where a guest may need assistance.
If you have concerns about your own or someone else’s gambling‑related behaviour, we encourage you to seek support through reputable services in your state or territory. You can also contact us directly to discuss ways we can support safer participation in our venue‑based entertainment.
11. Policy Updates and Notifications
We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, or applicable laws and guidance. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Post the revised Policy on this Privacy Policy page
- Where appropriate, provide additional notice, such as a website banner or direct communication for significant changes
We encourage you to review this page periodically to stay informed about how we protect your privacy and use your information.
12. Your Consent
By using our website, making a reservation, attending our venue, participating in our offline poker evenings, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described.
If you do not agree with any part of this Policy, you should refrain from using our website and services, or contact us to discuss your concerns. Where we rely on your consent for specific uses of your information, you may withdraw that consent at any time, subject to legal or contractual restrictions, by contacting us via the details in the Contacting Us About Privacy section.
For related information about cookies, please see our Cookie Policy, and for the terms governing use of this website, please refer to our Terms and Conditions.